> Things You Need To Know
Things You Need To Know
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About Chinese visa
  • 1 How do I get a visa? What kind of visa should I get?

     When filling out the visa application form you will be asked to complete a section "company or person to visit in China" or "Residenc(s )and phone number(s) during your stay in China" (in a time sequence). It's only necessary to enter one hotel in China, and use the hotel details specified in the start, continuing or finishing point hotel information listed in the Trip Notes. You require a single entry visa to complete this trip.

    You will be required provide a copy of the trip notes and flight itinerary.Some consulates may ask for a hotel booking confirmations, please contact us if this is required. Should you be asked to provide a personal statement of your daily itinerary you will need to use the hotel booking confirmation document that we can provide for you.

    Please list counties/cities and provinces to visit in China in a time sequence as follows – Beijing,Xi’an,Chengdu and Shanghai or vice versa. Do not mention Kashgar, Turpan or Tibet anywhere on your application form as this could delay the process.

Before your trip
  • A. What is the RealChina privacy policy?

    1.RealChinaTravel are committed to our clients privacy and security and to taking steps designed to secure your personal and financial information. We believe your private details should be kept just that and when you share personal information with us, we will make all reasonable endeavours to keep your details secure and private.

    2.Who Views Your Information: RealChinaTravel may disclose personal information to other members within the company where necessary to fulfill our purposes. We may also disclose your personal information to third parties (contractors to whom we contract out certain services) for the purpose for which the information was collected.
    For example, we currently engage third party contractors such as:

    ·      Airlines
    ·      Ground operators in some regions other than our own offices
    In these situations RealChinaTravel prohibits the third party from using personal information about you except for the specific purpose for which we supply it. Other than the above we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably
    necessary to enforce the law or necessary to investigate a suspected unlawful activity. RealChinaTravel may transfer to people in foreign countries any of your personal information to fulfill the purposes set out in this Privacy Statement (e.g. International Airlines, airlines, hotels and ground operators).
    In the majority of cases the transfer of the information will be necessary for the fulfillment of our obligations.

    3.RealChina reserves the right to take and publish photographs during the operation of any tour or part thereof.By booking a reservation with RealChina, tour members agree to allow their image to be used in such photographs; tour members who prefer that their image not to be used are asked to identify themselves to their tour escort at the commencement of their tour.

  • B.How to book a RealChina tour?

    1.Browse the itineraries in the four catalogues, and select a trip or enquire a tailor made  trip appropriate to your abilities  and interests. 

    In order to assist you we grade each trip by physical and technical difficulty. We are also happy to discuss the trip with you.

    2.Fill and submit booking forms to us. Don’t forget to enter the Promo Code,if it is available.

    3.Work staff of RealChina will contact you by email within 24 hours in the business days.

    4.When you confirm the price and date of the itinerary,a deposit of US$200 is required at the time of booking. 

    The full or final payment is required 45 days before departure for your China tour.

    Should the tour booked within 30 days before departure for your tour, full payment is required.

    Receipt of your deposit or final payment will indicate that you and your travel agent(when applicable) have read these Terms and Conditions, and that you(and your agent)have accepted them.

    5. RealChina also requires you to provide a clear scanned copy of the front page of yourpassport (photo page) at the time of booking for 

    relevant journey bookings. RealChina must receive the passport copy as early as possible. Please make sure that this copy is for the passport that you will be travelling on.

     If you have to renew your passport please bring your old passport with you as well.

    6.On your second RealChina trip we offer a 5% discount and on your fifth trip, a  10% discount is offered.Note:you have to book the tour

    through RealChinaTravel website directly,otherwise,we can not  guarantee this discount.

  • C.What methods of payment do you accept?

    ·    Wire transfer

    1.Wire transfer is available if you do it 30 days before your tour,as it may take 5 days to 3  weeks for the payment to reach us.

    2.If you make payment from outside of China, please choose our USD bank account, while within mainland China,choose CNY account.
    3.Please include your tracking code on the transfer sheet when you are making wire transfer in the bank.
    4.After you have made the wire transfer in your bank, please make a copy of the transaction receipt or stub issued by the bank, write down your tracking code on the copy and fax us the copy of the transaction receipt. Once we have received your payment fax, we will start to secure your booking.

                                        Bank of China

    Beneficiary:Deng(Last Name) Nan (First Name)

    Bank Account:6216613100015710216

    Beneficiary Bank: Bank of China, Chengdu Qingyang Branch,Sichuan Province,China

    Bank Address:No.1 Baihua Rd west,Qingyang District,Chengdu,China

    Bank Tel:0086-28-87032890
    Swift Code: BKCHCNBJ570

    Company Address:Room 604 of Huanhua Building,No.18,section 2 of the 1st Ring Rd west,Chengdu,Sichuan Province,China

    Company Tel:

    ·  Paypal

    We have only one Paypay account,and that is victor_kaca@hotmail.com.


  • D. What inoculations should I get before visiting China?

    Please consult your doctor or a travel health specialist. The choice of vaccinations can depend on a range of issues including the specific destination, the duration of the trip, your personal health and of course what vaccines you have had before.

    You may wish to refer to the U.S. Centers for Disease Control and Prevention (CDC), which provides a comprehensive list of recommended immunizations prior to traveling in China: http://www.cdc.gov/travel/.

    For travellers from Australia and New Zealand, we recommend the Travel Doctor-TMVC clinics (see www. traveldoctor.com.au  or phone 1300 658 844 for an appointment in Australia).

    Travellers from countries other than Australia and New Zealand should contact similar organisations or their travel doctor for advice.

    Some vaccines require more than one dose, so arrange for your visit at least 4-6 weeks before you travel.

  • E.Is travel insurance needed and accounted for in the RealChina cost?

    Travel insurance is compulsory for all RealChina travellers At a minimum your travel insurance must provide cover against personal accident, death, medical expenses, emergency repatriation and personal liability, with a minimum coverage of US$200,000. We also strongly recommend it covers cancellation, curtailment and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it.

    Our quotations do not include the travel insurance you bought at home,but RealChina buys Chinese travel insurance for
    each travelers with a maximum compensation up to US$50,000.

  • F. Are there baggage weight limits while traveling by air within China?

    Yes, the luggage limit is 20 kg per person for economy-class flights.



  • G. Can I get my money back if I want to cancel my tour?

    We would deeply regret your decision to cancel your trip to China, however we realize that there are many valid reasons that this can happen.

    In the event of cancellation we will refund any payment made to Real China Travel(less any cancellation fee that it applicable)  within 14 days of our receipt of your written cancellation request.

    The cancellation fee will be calculated as follows:

    1.Cancellation received up to 14 days before departure: 100 % refund of all monies paid excluding penalties if applicable, charged by hotels, airlines and rail. All penalties will be itemized .
    2.Cancellation received from 7 to 13 days before departure: 10% of the tour price + full cost of Yangtze River Cruise if applicable + penalties charged by hotels, airlines and rail if applicable. All penalties will be itemized.

    3.Cancellation received from 3 to 6 days before departure: 50% of the tour price + full cost of Yangtze River Cruise if applicable.

    4.Cancellation received from 2 to 0 days before departure: 100% of the tour price + full cost of Yangtze River Cruise if applicable.

    No-show travelers will be charged 100% of the tour price full cost of Yangtze River Cruise if applicable.

    After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.

On your trip
  • A. How to meet my tour guide?

    The guide will stand in the place where she/he can be easily seen as you come through the arrival gate.He/she will hold RealChina Greeting Sign. indicating the name of your group. This is usually the name of the person who contacted with us and organized the tour.
    In some cases the guide will need to meet you at the hotel where you are staying. The guide will call you the night before to arrange the time and place to meet in the lobby.

    Transfers may be shared with other RealChina customers on the vehicle, or on a vehicle with similar arrival times.

  • B.What kind of vehicles are we going to use in our trip?

    It depends on trips,and please see this information in the Q&A part below each trips.

    But generally speaking, RealChina mainly uses private vehicles,and the public ones serve as a supplement.We take first class sleeper train or high speed train between cities. If the train journey surpasses 15 hours, we prefer to take flight to ensure a comfortable travel.

  • C. What is the state of the restrooms in China?

    Restrooms in China are not up to Western standards, although they are rapidly improving. In major cities and hotels, Western toilets are commonplace, but in public restrooms, train stations, and some airports, only squat toilets areavailable. It may be  convenient to bring along a small amount of toilet paper for areas where hygiene conditions are sub par.

  • D.What kind of food can we have during our trip?

    China is a large country with exciting culinary arts. During your trip, RealChina will organize a few group meals, and for most of time, the guides will give you enough information to encourage you to try local food, e.g.Peking Duck, Chongqing Hotpot, Cantonese Dim Sum, etc.

    RealChina provides vegetarian options at every meal. We request guests with severe allergies to consult their physicians prior to traveling and to bring all necessary medicines with them. Guests are highly encouraged to inform RealChina ahead of time of specific allergies, such as to peanuts, wheat flour, seafood, etc.,

  • E.Is it safe to drink tap water in China?

    Tap water is not safe to drink in China.Please boil it before drinking or buy the bottle drinking water.

  • F.Can I do any shopping during my tour?

    RealChinaTravel guide can suggest you where to go for souvenirs upon your request. But please remember shopping is at your own discretion and RealChina won’t be responsible for the quality of those stuff,as that is beyond our control.

  • G.How accessible is the Mobile or Internet in China?

    Mobile phone coverage is generally very good in China's cities, but less so in remote and rural areas. Ensure global roaming is activated before leaving home if you want to use your phone.Travellers can access the internet via internet cafes and
    Wi-Fi hot spots in China's cities. Internet access is less available in rural and remote areas. Please note that some web sites are censored in China.



  • H. Is tipping and gift giving acceptable in China?

    Although restaurant tipping is not part of the local culture, we do suggest tips for our guides and drivers. We would like to stress that this is at your own personal discretion. RealChina’s basic tipping guidelines is at least 5 USD per day per person would be usual for the guide,3USD to a driver and 2USD for the bellboy, given separately to each person is preferable.

    In some situations, gift giving is appropriate. For example, for homestays, we suggest guests give a small gift to the host family and bring along small items, such as pencils and erasers, for the children in the family or for other village children.



  • I. How easy is it to change currencies upon arrival?

    Changing currency upon arrival is quite easy. Normally, money exchanges can be done in international airports like Beijing and Shanghai, large banks, and five or four star hotels. Bank of China widely accepts different kinds of major foreign currencies,but some other banks,eg.Industrial and Commercial Bank of China,China Construction Bank,Bank of Communications,China Merchants Bank only accept US Dollars,and you must show your Passport when changing money.Do not exchange currency with people on the street,as you may get fake bills.In rural areas, it might be more difficult to find a place to change money. 

     

    Now ATMs are virtually everywhere. They provide instructions in English and accept international cards ,such as Cirrus, Plus, Visa, MasterCard,JCB,AmericanExpress,etc. The maximum withdraw is partly dictated by your own bank and is generally about 2500RMB. If one ATM does not work with your card, just try another bank.  

     

    Cash is king in China,and Credit cards are only accepted in hotels, fancier restaurants and larger department stores.  

    It is better to use the ATM when you need money rather than changing too much at the start of the trip.


  • J.What public holidays are celebrated in China in 2014?

    Jan 1      New Year's Day
    Jan 29-Feb 6 Spring Festival/Chinese New Year
    Apr 5      Qingming (Tomb Sweeping) Festival
    May 1-3   Labour Day
    Jun 2       Dragon Boat Festival
    Sep 8     Mid-Autumn Festival
    Oct 1-7    National Day 

    Please note these dates are for 2014. Further holidays may be celebrated in regional parts of China. Refrain from visiting
    China during Oct 1-7.

  • K How to have my visa extended?

    Foreigners who want to stay in China beyond the duration of their visa need to apply for an extension.

    The visa extension application should be a form submitted to the Local Public Security Bureau 7 days before the expiration date of the visa.

    Visitors who want their visa to be extended should provide the following evidential materials:

    1. Valid passport and visa

    2. A completed application form for visa extension

    3. Reason for the extension.

    The length of the extension depends on the type of visa and Multiple entry visas can not be extended

    You are advised not to overstay the duration of your visa or fail to apply for an extension before your visa expires as you risk being heavily fined and have your travel plans disrupted.

After your trip
  • 1.Feedback

    At the end of your tour, you will be sent online questionnaires by RealChinaTravel head office.

    We love getting feedback, and  sharing your travel experience. This is a way to investigate the work of  our guides and local operators, and help us improve our service. We’ll even post the most interesting and insightful comments on our site. It helps give potential travellers the full picture about what to expect.

    You will get a Promo Code after completing the feedback.And the Promo Code helps your family and friends to get a discounted trip with RealChina.

  • 2.Loyalty program

    Don’t forget, you’ll get 5% off your next trip with us thanks to our loyalty program. And if you travel five or more times you’ll get a 10% discount.

    If you enjoy your holidays with RealChina, please share those travel stories with your family and friends, and don’t hesitate to tell them that they will be able to have a discounted trip by entering your own Promo Code when submitting those booking information.

    The more people join our tour,the more discount you can get.

  • 3.Claims

    Any dispute arising from the service provided by RealChina shall be settled through friendly consultation between the parties. The claiming party shall notify the other party within 30 days after the end of the services in a dated notice in English language that a dispute has arisen and describe the nature of the dispute. If no settlement can be reached through such consultation within 60 days after the date of such notice of dispute, the claiming party may refer the matter to CIETAC, for final arbitration in PRC by an ad hoc arbitration tribunal according to the arbitration rules of CIETAC rules.

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